This document is a glossary of customer responses for a video production company. It includes information on certification, turnaround time, editing, contacts, rescheduling, refunds, and access to completed videos.
Usually within 3-5 business days. It can take up to 5-7 days at times for larger creative projects.
Our Creative Management Team and your Dedicated Project Manager will be in touch about revisions after the first draft is sent. We have streamlined revision systems to make your life easy on the backend.
I can make a note about the reschedule and the Sales/Creative team will assist with the reshoot fee.
Once your video is completed, we will send you a link to download the physical video files. If you have any issues accessing the video, please contact our customer support team and we will assist you in accessing it.