In all scenarios we want to be respectful and aware of the client. Each client is going to be different in their own way, some will want to talk a lot some will be less conversational.

• Our goal when talking to the client is to match their energy, tone and vibe.
• We want to come across as respectful, professional, and knowledgeable.
• We do not want to come across annoying, disheveled, or unorganized.

For most clients, this is a FUN day for them. They usually are in the office 9-5 so a VIDEO SHOOT day is a cool day of work for them, let’s make it fun and interactive!

• Do we have a monitor that they can watch on, could be fun….
• If a client is uneasy about the drone, or hesitant about a potential crash or nervous about how the footage looks, we need to comfort them and answer there concerns so they feel confident!
• If we have a client who is picky or asking for a lot of small details, let’s do our best to CONFIRM with them on-site that they like the flight.
  • Can we have them watch it on a laptop, smart controller, or the GoPro to give us approval before leaving?
  • Flight Path is usually the main concern with clients, let’s confirm it and make sure we didn’t miss anything

When leaving…

• Ask the client…did I miss any areas, is there anything else you want shot? If you have time this is a great question as it will prevent reshoots and confirm the client is happy.

Things to keep in mind

1. Listen carefully to the client’s needs and be prepared to capture the type of shots they require.
2. Ask questions to clarify any instructions and make sure you understand what the client is looking for.
3. Often times the on-site POC is not the person who ordered / will receive your shots. They may just let you into the space, let you do your thing and then see you out. They likely won’t be able to answer your questions (I.e. Shoot list).
4. Set up the equipment in a way that will best capture the desired shots.
5. Make sure to adjust settings and lighting in accordance with the client’s wishes.
6. Ensure that the video footage is being recorded properly and that sound quality is good.
   1. This means doing a test flight with your setting AND reviewing to see if adjustments (ISO, White Balance…) need to be changed prior to continuing the shoot.
7. Make sure the client is happy with the shots and take the time to answer any questions they may have.
8. Be prepared to make any necessary adjustments to the equipment or angles in order to get the best shot.
9. Take the time to check the footage and make sure that the final product is of the highest quality.